Sutherland Chimney Sweeping Service (“we”) are committed to protecting and respecting your privacy.
Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
Information we collect from you
Information that you provide by filling in forms on our site or by subscribing to any service, posting material or requesting further services.
If you contact us, we may keep a record of that correspondence.
We will endeavour to ensure the information we hold will be accurate and up to date. You can check the information that we hold about you or ask us to delete it at any time by filling in our online form which can be found on the Contact Us page of our website or by emailing or writing to us. We will respond with confirmation of this, if you do not hear back from us, please follow this up with a phone call to ensure we have received your request.
We will only use your data for the following purposes:
- to respond to you;
- to send you quotations, invoices & statements;
- to send you marketing material with details on offers that are likely to be of interest;
- We will never sell or share your information with any third party unless required to by law. It may be necessary for us to transfer your information to mailing houses and email marketing service providers, if we do, we will make sure such information is adequately protected.
We may also pass your personal data to third parties who are service providers, debt recovery agents, field tracing agents and subcontractors to us, for the purposes of recovering monies owed to our firm and all within our legitimate interests.
What we collect
We may collect the following information:
- name and job title;
- contact information including email address;
- demographic information such as postcode, preferences and interests;
- other information relevant to customer surveys and offers;
- What we do with the information we gather;
- We require this information to understand your needs and provide you with a better service and in particular for the following reasons.
Internal record keeping
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
These are Google Analytics cookies:
We use Google Analytics to monitor traffic levels, search queries and visits to this website.
Google Analytics stores IP address anonymously on its servers in the US.
These cookies enable Google to determine whether you are a return visitor to the site and to track the pages that you visit during your session.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please contact us.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
How to contact us